Privacy Policy for Hand in Hand

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At Hand in Hand we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect the following types of personal information:

• Personal Identifiers: Name, contact details (email, phone number), date of birth.

• Health Information: Relevant to the doula services provided.

• Client Communications: Correspondence, including emails, messages, and notes related to the doula services.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Doula Services: To offer personalised and supportive services.

• Communication: To schedule appointments, send reminders, and provide updates.

• Payment Processing: To handle billing and payments.

• Legal Compliance: To comply with legal obligations and professional guidelines.

3. Data Retention

Your personal information is stored securely and retained for a period of 3 years, in accordance with insurance and professional guidelines. After this period, your data will be securely deleted or destroyed.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:​

• Legal Requirements: To comply with applicable laws, regulations, or legal processes.

5. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access: Request copies of your personal information.

• Rectification: Request correction of inaccurate or incomplete information.

• Erasure: Request deletion of your personal information under certain conditions.

• Restriction: Request restriction of processing your personal information.

• Portability: Request transfer of your personal information to another service.

• Objection: Object to processing of your personal information in certain circumstances.

To exercise these rights, please contact us at Hand in Hand

6. Security Measures

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.